Refund Policy

REFUND AND RETURN POLICY

Last updated: 09/05/2026

At OtakuSphère, customer satisfaction is important. We are committed to handling every request seriously and fairly.

1. RIGHT OF WITHDRAWAL

In accordance with article L221-18 of the Consumer Code, you have a period of fourteen (14) days from the receipt of your order to exercise your right of withdrawal.

To be eligible for a return:

- the product must be returned in its original condition
- the product must not be damaged
- the product must be complete
- the original packaging must be retained if applicable

Return shipping costs are the responsibility of the customer.

2. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

For reasons of product safety and integrity, some items cannot be returned after opening.

This includes:

- opened boosters
- opened displays
- unsealed boxes
- sealed products that have been opened or altered

Any opened, modified, used, or incomplete product may be refused a refund.

3. SINGLE CARDS

For collectible cards sold individually:

- photographs correspond, unless otherwise stated, to the product actually sold
- the condition is indicated as best as possible according to the seller's assessment

No returns will be accepted for a purely subjective dispute regarding the condition of a card when the photographs allowed a reasonable assessment before purchase.

In case of preparation error or non-compliant product, please contact us promptly with photographs.

4. DAMAGED PRODUCT OR ORDER ERROR

If you receive:

- an incorrect item
- a damaged product
- an incomplete order

Please contact us within 48 hours of receipt at:

Contact@otaku-sphere.fr

Supporting documents (photos) may be requested.

5. REFUNDS

After receipt and validation of the return, the refund will be made via the original payment method.

Processing times may vary depending on banking institutions.

6. CONTACT

For any questions regarding returns: