FAQ

FAQ – FREQUENTLY ASKED QUESTIONS

1. How long does it take for my order to be shipped?

Orders are generally prepared and shipped within 1 to 3 business days after payment validation.

2. How are the cards protected during transit?

All orders are carefully packaged.

Depending on the value and type of card, we use different protections:

- sleeve
- top-loader
- cardboard reinforcement
- reinforced packaging

Our goal is to ensure reception in the best possible condition.

3. Do the photographs correspond to the card received?

Yes.

For single cards, unless otherwise stated, the photographs presented correspond to the actual product sold.

4. Do you only sell Pokémon?

No.

OtakuSphère will gradually offer different TCG universes, including Pokémon, One Piece and other collectible card games.

5. Do you offer Japanese products?

Yes, some Japanese products may be offered depending on availability and arrivals.

6. Can I modify or cancel an order?

An order can be modified or canceled as long as it has not been shipped.

Please contact us quickly after your purchase.

7. What if my package is lost?

If your order has tracking, please contact us so that we can open a claim if necessary.

For un-tracked shipping methods chosen voluntarily, the risk associated with postal delivery remains the responsibility of the customer.

8. How to contact you?

You can write to us at:

Contact@otaku-sphere.fr

We do our best to respond quickly.